Terms & Community Agreements
Retreat Terms
For guests joining Pachamama organized retreats
Venue Hire Terms
For facilitators or organizers renting the venue for their retreats or events
Festival Terms
For guests attending festivals or large community gatherings at Pachamama
Co-living Terms
For guests staying longer term in the Pachamama community
Our Ecological Approach
How we care for the land, reduce our impact, and invite guests to support the sustainable and nature respectful way of living at Pachamama
Retreat Terms
Pachamama Retreat is a small, family and community run place. Every booking truly matters to us, and we prepare each retreat with a lot of care and love.
Before booking, we kindly ask you to read these Terms and Community Agreements so everything is clear and everyone arrives with the same understanding.
Booking & Cancellation
To reserve your place, a non refundable deposit is required at the time of booking (between 300€ and 500€, depending on the chosen accommodation), and the remaining balance should be paid at least 30 days before the retreat start date.
If you cancel more than 30 days before the retreat begins, the deposit is not refunded and no further payment will be required. If the retreat has already been fully paid, the remaining balance will be refunded.
If you cancel within 30 days of the retreat start date, the deposit remains non refundable, but any additional amount you have paid will be kept as credit that you can use for any service we offer, or convert into one or several gift vouchers for your loved ones.
We do our best to keep our cancellation policy fair and balanced. When a retreat is booked, we already begin covering various costs and commitments on our side. For this reason, we kindly ask guests to take responsibility for their side as well, and we are not able to negotiate the cancellation terms.
As a small retreat center, late cancellations can be difficult for us to fill, so we truly appreciate your understanding.
We do not cancel our retreats due to a small number of participants. Our retreats run even with one participant. However, if for any unexpected reason we need to cancel a retreat, any payments you made to us will be fully refunded.
General Terms
Sometimes small changes may happen. The schedule, facilitators, or some activities may shift depending on weather, availability, or the needs of the group.
Travel to and from Pachamama is the responsibility of each guest. Please check the travel information on our website and make sure you research your flights, transfers, visas, border crossings, and other travel details.
We cannot take responsibility for travel delays, cancellations, or travel related issues.
During your stay, participation in yoga, movement, workshops, and excursions is always your own choice. We ask everyone to listen to their body and respect their limits. Pachamama Retreat cannot be responsible for injuries, accidents, or health issues that may happen during your stay.
Travel & Health Insurance
We know that no one books a retreat expecting to cancel or have something unexpected happen. At the same time, life can be unpredictable.
For this reason, we recommend arranging travel and cancellation insurance after booking, so you are covered if something changes. We also strongly encourage having travel health insurance during your stay, so you are protected in case of illness, injury, or medical needs while traveling.
Venue Hire Terms
RESERVATION POLICIES:
Holding Your Dates: As soon as you share your preferred booking dates, we’ll happily set them aside just for you for 5 days. During this time, your spot is fully reserved.
First Payment: To confirm your booking, we ask for a non refundable payment of 30% of the total venue hire cost for your chosen dates, made within the 5 day hold period.
Second Payment: The next 70% of the venue hire cost is due 90 days before your arrival.
Final Payment: The last payment, which covers catering and any extras you’ve chosen, is due 15 days before check-in so we can have everything ready to welcome you.
CANCELLATION POLICY:
Letting Us Know: If you need to cancel your booking, please let us know in writing as soon as possible so we can assist you with the next steps.
Refund Policy: If you cancel more than 90 days before your check-in date, the deposit is non-refundable, and the remaining balance will not be charged.
If you cancel within 90 days of the check-in date, the deposit remains non-refundable. Any additional payments you have made will be retained as a credit that can be used to reschedule for another date, apply toward any of our services, or convert into one or more gift vouchers for your loved ones.
FACILITIES:
1. Responsibility for Damages: The organizer is responsible for any damages caused to the venue facilities during the event. Any repair or replacement costs incurred due to such damages will be the responsibility of the organizer.
MEDICAL CONCERNS:
1. Guest Health and Safety: The organizer holds the responsibility for any accidents or health issues that may arise during the event. It is highly recommended that all guests have valid travel health insurance to cover any unforeseen medical circumstances.
Festival Terms
RESERVATION POLICIES:
Ticket Purchase: Your festival ticket is confirmed once full payment has been completed through our booking system.
Accommodation Booking: If you wish to stay in shared or private accommodation, this must be booked separately. Accommodation fees are not included in the festival ticket and are charged in addition to the ticket price.
Confirmation: Once payment is received, you will receive a confirmation email with all relevant festival information.
CANCELLATION POLICY:
Cancellation Notice: In the event of a cancellation, written notice must be provided as soon as possible.
Cancellation more than 60 days before the festival start date: The ticket is refundable with a deduction of 10%.
Cancellation between 60 and 15 days before the festival start date: 50% of the ticket price will be refunded.
Cancellation within 15 days of the festival start date: Tickets are not refundable.
MEDICAL CONCERNS:
Participant Responsibility: Each participant is responsible for their own health, safety, and well-being during the festival.
Insurance Recommendation: We highly recommend that all participants have valid travel and health insurance to cover any unforeseen medical situations or emergencies.
Coliving Terms
Pachamama is a small, family- and community-run space. Every booking truly matters to us, and we prepare each stay with care and attention.
Before booking, we kindly ask you to read these Terms and Community Agreements so that expectations are clear and everyone arrives with the same understanding.
Booking & Cancellation
To reserve your place, a non-refundable deposit of 30% of the total booking is required at the time of booking. The remaining balance should be paid at least 30 days before the check-in date.
If you cancel more than 30 days before check-in, the deposit is non-refundable, and no further payment will be required. If your stay has already been fully paid, the remaining balance will be refunded.
If you cancel within 30 days of the check-in date, the deposit remains non-refundable. Any additional amount you have paid will be kept as credit that can be used for another date, any of our services, or converted into one or more gift vouchers for your loved ones.
We aim to keep our cancellation policy fair and balanced. When a stay is booked, we begin covering various costs and commitments. For this reason, guests are asked to respect the terms, which are not negotiable.
Late cancellations can be difficult for us to accommodate, so we truly appreciate your understanding.
If for any unexpected reason we need to cancel your stay, all payments made will be fully refunded.
General Terms
Travel to and from Pachamama is the responsibility of each guest. Please check travel information carefully and plan your flights, transfers, visas, and border crossings. We cannot be responsible for travel delays or related issues.
During your stay, participation in community activities is always optional. Please respect your own limits. Pachamama cannot be responsible for injuries, accidents, or health issues that may occur during your stay.
Travel & Health Insurance
We recommend arranging travel and cancellation insurance after booking, so you are covered in case plans change. We also strongly encourage having travel health insurance during your stay, to ensure you are protected in case of illness, injury, or medical needs.
Our Ecological Approach
Reducing carbon emissions
• Renewable Energy: We utilize renewable energy sources, such as solar panels, to power our facilities, reducing reliance on fossil fuels.
• Sustainable Practices: We practice organic farming and encourage guests to participate in eco-friendly activities, promoting sustainable living.
• Waste Reduction: We implement comprehensive recycling and composting programs to reduce waste and lower greenhouse gas emissions.
• Local Sourcing: We prioritize local and seasonal ingredients for our meals, reducing the carbon footprint associated with food transportation.
Providing local benefits from tourism, especially to the marginalized
•Supporting Local Businesses: We source our supplies and ingredients from local farmers and artisans, boosting the local economy and promoting sustainable business practices.
• Community Projects: We actively participate in and support local community projects, including educational programs, health initiatives, and infrastructure development, particularly focusing on marginalized groups.
• Inclusive Programs: We offer programs and retreats that are accessible to all, including discounted rates or scholarships for local residents and marginalized individuals to ensure everyone has the opportunity to benefit from our services.
• Educational Outreach: We conduct workshops and training sessions for local residents, focusing on sustainable practices, wellness, and hospitality, empowering them with knowledge and skills for better livelihood opportunities.(Mainly for kids)
Protecting and restoring nature and biodiversity
Organic Farming: We practice organic farming, avoiding synthetic pesticides and fertilizers to maintain soil health and protect local wildlife.
• Habitat Restoration: We actively work on restoring natural habitats within our property by planting native species, creating wildlife corridors, and preserving natural water sources.
• Biodiversity Conservation: Our retreat grounds are home to various plant and animal species. We protect and monitor these species, ensuring their habitats remain undisturbed and thriving.
• Sustainable Landscaping: We use sustainable landscaping practices, such as permaculture and xeriscaping, to support local ecosystems and conserve water.
• Education and Awareness: We educate our guests and volunteers on the importance of biodiversity and encourage participation in conservation activities, such as tree planting and wildlife monitoring.
• Pollinator Gardens: We maintain gardens specifically designed to attract and support pollinators like bees, butterflies, and birds, which are crucial for ecosystem health.